FAQ

FAQ

What are Twitch Drops?
Twitch Drops are rewards given to people who tune in to selected Twitch streams during specified promotional periods. By linking your Twitch account and watching selected streamers during a FUSER Twitch Drops campaign, you could be awarded with an in-game cosmetic item!
When is the next event taking place?
Check out FUSER’s social channels for specific information about current and upcoming Twitch Drops campaigns and requirements.
What will I be awarded?
Check Twitch or FUSER social channels to see what individual items could be rewarded.
Which streams do I need to watch to get Drops?
During the promotional period of a FUSER Twitch Drops campaign, one or more FUSER streams with the Drops Enabled tag will count towards earning FUSER Drops. A list of streamers participating in current Drops campaigns can be found on FUSER’s social channels.
Is there any way to check my progress towards the next Drop?
You can track your progress on the Twitch Drops Inventory page.
Can I earn Drops faster or more often by watching more than one channel at a time?
No, you will only be eligible to receive a Drop for one active channel at a time.
When and how will I receive my in-game items?
You will receive a notification on Twitch when you have been awarded an item. Once awarded, you will need to claim the item via the Twitch notification prior to the end of the applicable Twitch Drops campaign’s promotional period. When you have successfully claimed an item on Twitch, it will be added to your FUSER account, so all you need to do is log in to the game and visit the Social Hub to unlock the item in-game. If you are already logged in, you’ll need to log out and log back in.
I don’t own FUSER but I earned some drops on Twitch. Will I be able to get these drops if I buy FUSER later?
Yes, as long as you have claimed the Drops on Twitch, you will be able to get them when you purchase FUSER later. You will simply need to link your accounts, restart the game, and visit the Social Hub to unlock the item in-game.
What information do participants in Twitch Drops share with us?
When you link your Twitch account and FUSER account as part of Twitch Drops, you are sharing your Twitch user identification (numeric identifier and account name) with us. We also receive your email address from Twitch, but we do not retain it. Additionally, when you link your selected platform account with your Twitch Account as part of Twitch Drops, we receive encrypted information about the relevant platform account. In any case, we only use information that we collect in connection with FUSER Twitch Drops campaigns to authenticate with Twitch and administer and operate FUSER Twitch Drops campaigns. Note that we may from time to time share information we collect as part of Twitch Drops with third-party vendors that help us achieve the purposes described in the preceding sentence. Please see the FUSER Privacy Policy to learn more about who we are, how long we may retain your information, our lawful bases for processing it, users’ privacy rights with respect to such information, and international transfers of such information (among other privacy-related details of the relevant processing).
I didn’t receive my item, where can I go for support?
If you do not receive your item in FUSER within 72 hours of claiming it on Twitch, please visit the FUSER support site and log a ticket with our support team.
How do I remove the link between my Twitch account and my FUSER account?
To unlink your accounts, you can come to this page and click the UNLINK button. By unlinking, you are deleting the connection between your FUSER account and your Twitch account. You can relink any time you like. In order to unlock an item in-game for the first time, your accounts must be linked when you restart the game and visit the Social Hub. After you unlink your accounts, we will automatically delete the Twitch account information we collected as part of Twitch Drops; information about your selected platform account will be deleted if you request deletion (discussed above) or otherwise based on our standard retention practices.

IMPROVE YOUR LOOK WITH TWITCH DROPS AND FUSER

When you’re on stage performing for thousands of screaming fans, your fit needs to be legit. Thanks to Twitch Drops, you can claim some in-game character assets and other items and look as good as you sound just by linking your Twitch account to your FUSER account and tuning in to our selected events!

Twitch Drops are free items awarded to players for watching selected streams during promotional periods. Link your accounts now to be eligible for the latest Twitch Drops event, and be sure to follow our social channels for information on current and upcoming FUSER Twitch Drops campaigns. Please see our Twitch Drops FAQ for more details, including information on how we collect and use the information you provide as part of Twitch Drops.

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©2021 Harmonix Music Systems, Inc. ©2021 NCSOFT Corporation. FUSER, Harmonix and all related titles and logos are trademarks of Harmonix Music Systems, Inc. FUSER logo Reg. U.S. Pat. & Tm. Off. FUSER developed by Harmonix Music Systems, Inc. All rights reserved. All other marks are the property of their respective owners. The "PlayStation Family Mark", "PlayStation" and "PS4 logo" are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Nintendo Switch is a trademark of Nintendo.
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